How does your estimate process work?
Contact the office to request an estimate and let us know the services you are seeking with details about your job. If you’re not sure what you need, we can help make recommendations. All estimates are performed by our owner and certified arborist, Jeff Bergman, and are complimentary if he can come by at his convenience (please allow up to two weeks, as he also works on job sites and his availability is limited). If you want to schedule a consultation so you can meet him on site, an $85-$125 fee is charged (depending on location & length of consult). However, this fee is credited towards any scheduled work. Once you receive your estimate, contact the office with any questions or to schedule any work.
Do you handle large/small jobs?
No job is too big, no job is too small! Call or email us today to request an estimate for your project.
Are you licensed and insured?
Not only are we licensed and insured for your and our protection, our owner Jeff Bergman is an ISA-Certified Arborist (SO-1743aA) and is also a certified licensed and bonded pesticide applicator. Liability insurance certificates are available upon request.
What if I need to cancel my job?
We would hate to see you cancel your service, but we understand that sometimes canceling or postponing is necessary. Cancellations may be made with appropriate lead time by calling or contacting us via email.
I need help with my insurance company or with litigation. Can you help?
Yes, we deal with these situations regularly. Weâ€™re glad to provide documentation, help with litigation and expert witness needs.
When can you schedule my work?
Our crew works Monday through Friday. Timelines will vary greatly depending on the type and size of your job and urgency. Emergencies are put at the top of the queue and other jobs will be scheduled on a first come, first served basis. Please notify us of any required timeframes (NES or insurance company deadlines, construction projects contingent on work, or other urgent needs) so we can determine in advance if we can meet your deadline. Contact Us to see where your job might be in our queue.
How much do your services cost?
Every tree is different so every job requires Jeff to visit the site and give a visual assessment. In fact, no tree company should ever give you a quote over the phone! Be wary of anyone who has “set fees” for tree services. Many factors are taken into consideration including estimated time needed on site, accessibility (the location of your trees and shrubs to structures, power lines, etc.), rigging requirements, supply costs, disposal costs, and more. Contact us with any questions or budgetary concerns.
Do I need to be on site when the work is commencing?
As long as your yard is accessible and all pets are safely in your home, there is no need for you to be on site while we are working unless you want to be. Payment is not required at the time of work — we will email or mail an invoice to you after the work is completed to your satisfaction.
Is clean-up and hauling away brush & logs an extra charge?
The FCTS crew will remove wood, brush and debris incidental to the work and all of this clean-up is included in the estimate cost, unless otherwise noted on the estimate.
Do all removals include stump grinding?
Stumps will be cut to within approximately twelve (12) inches of ground level unless specified to the contrary on the estimate. Stump removal is not included in the agreement unless specifically provided for in the estimate. When included, standard grinding depth is 4-6 inches below ground level, though we will be happy to grind to a deeper depth upon request, if feasible. Grindings and shavings from stump removal are not hauled away unless specified in your estimate. Surface and subsurface roots beyond the stump are not removed unless specified. Please allow 1-3 days for our stump grinder to complete the work post-removal. Contact us if you have any questions.
What areas of Middle Tennessee do you service?
We work in Davidson County, and parts of Williamson County. Due to increased travel time and fuel costs, working outside of our radius increases the expense to our customers, which we like to avoid. However, we will consider day jobs in outlying areas. Contact the office for more details.
Who will perform the work?
All tree and shrub work will be performed in a professional manner by our experienced crew, outfitted with the appropriate tools, equipment, and safety gear to complete the job properly and safely. All plant healthcare will be completed by our owner and licensed pesticide applicator, Jeff Bergman.
What if my property is damaged while work is being performed?
FCTS attempts to avoid any damage to structures, driveways and sidewalks, and disturbances to your lawn. In the event that our equipment causes settling, cracking, or other damage to driveways and/or sidewalks or any damage is incurred due to negligence of a FCTS employee, the damages will be repaired or you will be compensated. FCTS is not responsible for damages to underground sprinklers, drain lines, invisible fences or underground cables unless the system(s) are adequately and accurately marked or mapped and a copy is presented before or at the time the work is performed.
What if I’m unsure about concealed utility lines?
Contact TN One Call to request any underground facilities be marked: www.tenn811.com or dial 8-1-1.
How do I pay for my work?
An invoice will be sent after the work is completed. We prefer to email invoices for efficiency and ecological reasons so please specify if you would like a printed copy mailed to your home. Cash, Checks, Money Orders, Cashier’s Check, Visa, Mastercard, Discover & American Express are all accepted. A 3% processing fee will be added to all credit card payments unless otherwise agreed and specified in the proposal. We do not offer online an payment option or PayPal, but do accept checks processed through your banking institution’s online bill pay system. There will be a $35.00 fee charged for all checks returned to our office for non-sufficient funds. PLEASE NOTE: All accounts are net payable upon date of invoice (sent via email or traditional mail), unless previous terms have been accepted. A service charge will be added to accounts not fully paid 30 days subsequent to the invoice date, with additional fees for each subsequent month. If outside assistance is used to collect the account, you are responsible for all costs associated with the collection, including, but not limited to, attorney fees and court costs.