IMPORTANT INFORMATION

Thank you for visiting Full Circle Tree & Shrub. Please EMAIL all new requests to the office. Because we are so backed up, we cannot take any requests via phone or text as we need everything in writing in one place for maximum efficiency. Meghann will do her best to respond as quickly as possible with feedback on your present situation if it’s urgent or within 1-3 business days for all other inquiries.

In order to get your request added, please send the following information:

• If you have not worked with us before, provide the best phone number to reach you and whether you prefer call or text, as well as your property address for service. If you are a returning client, we have your contact information on file. If you have a @comcast.net email, please make sure to add us a safe sender and set a filter to send our emails to your INBOX, as their 3rd party filters send our email replies to SPAM.

• Include all details with your request that can help explain your situation and level of urgency.

• Send any current photos for context so we can prioritize requests appropriately (closeups of cracks/breaks and far away, to give us perspective to access and threat level).

• Stick to one email thread so I can keep all of your information in one place.

• Please do not call the office unless you cannot access email.

• Texts are not monitored on the office line.

 

RECOMMENDATIONS:

• Find any other landscaping or lawncare service to get out sooner for debris cleanup and then tell us what you need us to assess for damage. We are a two-man crew and you don’t need our skill for labor only.

• USE FULL CIRCLE FOR REPAIR! We can repair breaks & bad cuts, prune for structure, safety & clearance of structures/wires (not NES main lines), and/or recommend removal if the structure or root system was compromised, the canopy sustained too much damage or splits/cracks cannot be bolted.

• We'll prioritize removal jobs for still-standing trees based on level of urgency.

 

ADDITIONAL NOTES:

1. We can prune some limbs from SERVICE lines, but not active POWERLINES. Please note the difference in your request if lines are involved -- NES subcontractors must work on & around all main lines. However, if they are working on your trees and they are not being removed, make sure they do not use spikes to climb. This will do further harm to your tree.

2. We only offer brush chipping services if it is incidental to the work we are doing & specified in our assessment.

3. STORM DEBRIS PICKUP INFO FOR DIY CLEANUP: https://hub.nashville.gov/s/request-type/a0ucs00000NZjHxAAL/storm-vegetation-debris-collection?language=en_US

4. Once we receive your request, we will keep you on the list unless we hear otherwise, so please only update us if your situation changes, becomes more or less urgent, or you find someone to get out before us and need to adjust or cancel your request.

5. We encourage everyone to avoid the areas around trees until they are made safe. Hang caution tape to keep people away from any questionable trees.

6. Please do not follow up asking for a timeframe for anything right now. Everything is very fluid and we are scheduling and planning day-to-day, as ground conditions change and more urgent jobs arise that have to be handled.

 

YOU WILL KNOW WHEN WE KNOW!

• Look out for Jeff or Tim’s texts when offering assessments as we are working quickly and they will move on if they don’t get a response.

• Have all of your questions and to-do list ready. We can not “circle back” because you forgot something or have an add-on.

 

If you feel you cannot potentially wait for us (we are only a two-man crew), and want to use another company, we are happy to take on an advisory role.

• Check credentials (make sure any company you use is licensed & insured & wear protective gear).

• Get your quote in writing.

• Make sure your contract specifies whether or not debris removal is included.

IF YOU LET ANOTHER COMPANY PRUNE: We can always come back and inspect later.

• Do not let anybody "top" your trees or use spikes to climb unless the tree is being removed, and make sure you demand both of these things specifically.

• You can ask to only have danglers/hangers cut until we can get by -- we can fix bad cuts as long as they don't cut too close to the trunk.

• If a limb is questionable as to whether or not it needs to be removed (as in there are no obvious tears, breaks or cracks), and it's not in danger of doing any immediate damage, don't be upsold unnecessarily. We can prune for structure later if needed after everything is safe.

 

Finally, we ask that you please refrain from making any rash decisions. We are all traumatized by the level of tree devastation, but we need to do everything we can to repair & rehab damaged trees and only remove trees that are structurally compromised. Don’t let anyone scare you into removing a healthy, saveable tree and don’t be scared of your trees due to one storm!

 

**TREE RESOURCES: https://www.nashvilletreeconservationcorps.org/treenews/ice-storms-tree-safety

 

Thank you,

The Full Circle Team

Jeff, Tim & Meghann

Tree Services

At Full Circle Tree & Shrub, we understand that every tree tells a story and every shrub adds character to your landscape. Our commitment goes beyond just tree care; we strive to cultivate a relationship with nature that enhances your outdoor space. Whether you're looking to rejuvenate your garden with new plantings or need expert advice on maintaining the health of your existing trees, our knowledgeable team is here to guide you. We believe in sustainable practices that not only beautify your property but also contribute to the environment. Let us help you create a thriving ecosystem right in your backyard. Your trees deserve the best care, and so do you.